We review your progress

At your next appointment, we’ll check how your last treatment went, what’s changed and how your treatments have been working for you. We’ll also make sure your treatment plan is still right for your skin and beauty goals.

We adjust your treatment

Your needs can change over time, so your treatment plan should too. We’ll make any necessary changes to keep your plan targeted to your current goals.

We plan your next step

Before you leave, we’ll recommend when to return and what treatment or product will best support your ongoing results, without adding treatments or products you don’t need.

Cancellations and rescheduling: Please allow at least 24 hours notice to cancel, reschedule or to make changes to your service. Late changes, or services reduced on the day, may incur a charge of 50% of the appointment and any deposit will be forfeited. We may take card details to secure your booking, particularly for appointments over an hour.

No-shows: If you don’t attend your appointment, your deposit is forfeited or a charge will be made to the card on file.

Prepaid service and courses: Packages, courses and prepaid services are final sale and non-refundable. If you no longer require them, please speak with our salon manager about transferring the balance to salon credit. Prepaid treatments can’t be transferred to another person. If you cancel your appointment within 24 hours, don’t attend or arrive late, the prepaid service will be redeemed. By purchasing prepaid treatments, you agree to these terms.

New clients: Please arrive 10 minutes early to complete any client information forms so we can assess your suitability for treatments and products. A deposit will be required to secure your future bookings.

Arriving late: Your therapist’s time is reserved for you. If you’re late, your treatment may be shortened or rescheduled, and any deposits for services that can’t be completed are non-refundable.

Confirmations and contact details: Bookings made more than 24 hours ahead receive an SMS or email confirmation. Please confirm you’re attending the appointment as instructed. If we can’t reach you to confirm, your appointment may be cancelled and given to another client. Please keep your contact details up to date.

Children in the salon: For safety, children generally can’t be in treatment rooms. Children aged 8 and over may wait quietly in reception while a team member is present, but it is not our staff’s responsibility to supervise them. A baby in a pram may be allowed in some cases, so please let us know when booking. If you arrive with a child unannounced and we can’t safely proceed, your appointment will be rescheduled and deposits forfeited. Call if you are unsure.

Underaged appointments: Clients under the age of 16 must have a parent or guardian present in the salon for their entire appointment. If the parent or guardian of the underage child can’t be present for the entire service, your appointment will be rescheduled and deposits forfeited.

Thank you for helping us keep the salon safe, relaxing and professional for everyone.